2027 IT support salary guide.
Our 2027 IT support salary guide covers pay from 1st, 2nd and 3rd line support through to service desk, helpdesk and management roles. Compare salaries across the UK when you're hiring, considering an offer or reviewing your current pay.
Download our 2027 IT support salary guide.
To get started, fill out the form below to access IT support salary benchmarks for 2027, 2026 comparisons, 2028 projections and the latest hiring trends.
SALARY TRENDS
IT support salary trends in 2027.
IT support salaries have risen more slowly than the wider UK market this year, at 1.4% against 3.8% across the disciplines we cover. IT support is the slowest-moving specialism we cover in 2027. 2nd and 3rd line roles are still rising, while 1st line and service desk salaries have fallen as AI-assisted ticketing takes on more first-contact work.
This is the one specialism we cover where the market is employer-led in 2027. Demand is holding up at 2nd and 3rd line, where hands-on Microsoft 365, Intune and endpoint skills still matter.
KEY FINDINGS
Key findings for IT support in 2027.
These figures give you a quick view of salary movement and hiring activity in IT support for 2027, whether you’re setting a salary for a role, reviewing your own pay or keeping an eye on the market.
- 1.4% average salary increase compared with 2026
- 45% of employers are hiring now or plan to hire within the next six months
- 44% of IT support professionals are actively looking for a new role
- 40% of IT support professionals feel their pay doesn’t reflect the work they do
OTHER SALARY GUIDES
Looking at salaries in another area?
Explore our 2027 IT salary guides by discipline to compare pay, regional benchmarks and hiring trends in each one.
FAQs
IT support salary guide FAQs.
The guide covers 10 IT support roles from 1st Line Support through to IT Support Manager. It includes UK and regional salaries at the 25th, 50th and 75th percentiles, alongside 2026 comparisons, 2028 projections and our latest IT support hiring findings.
The median UK salary across the 10 IT support roles in our guide is £37,500. Salaries vary between 1st, 2nd and 3rd line positions and management roles, so use the range for the exact level and region rather than the overall median alone.
IT support salaries generally rise as professionals move from first-line troubleshooting into more complex technical work, escalation responsibility and team leadership. Experience across Microsoft 365, Windows, Entra ID, Active Directory, Intune and ITSM platforms can also affect where a role sits within the range.
IT Support Engineer, 3rd Line Support Engineer and IT Support Analyst are the three most in-demand roles in our research. Microsoft 365, Windows, Entra ID, Active Directory, Intune and ServiceNow are also among the technical skills employers are looking for.
Benchmark against the level of support the person will provide. A 3rd line position handling complex escalations and infrastructure work should not be priced in the same way as an entry-level service desk role. Technical environment, team responsibility and location should also be factored in.
No. The figures are base salary only. Bonuses, pension contributions and other benefits should be considered separately when comparing the overall package.
Yes. We can benchmark IT support positions around support level, technical environment, seniority, team responsibility and location where a standard title is too broad.