As a specialist client services recruitment agency, we help businesses hire account managers and client services professionals who build strong relationships, keep delivery on track and grow key accounts. Whether you're strengthening your account management team or replacing a key hire, we’ll help you find the right professionals for your business.
Overview
Client services teams sit at the centre of every account, balancing expectations with the realities of delivery. Account managers translate conversations into work, coordinating with internal teams while keeping relationships strong and projects moving forward.
The challenge is that these roles carry constant pressure. Clients want faster delivery and greater scope, while delivery teams need time, focus and clear direction. Between those forces, account managers must manage expectations, protect delivery and keep work progressing without damaging relationships.
As a specialist client services recruitment agency, we help businesses hire account managers and client services professionals who know how to balance relationships, delivery and commercial growth across complex accounts.
Our disciplines
Client services professionals work closely with teams responsible for marketing, growth and customer relationships. Alongside client services recruitment, we also support hiring across related commercial and marketing disciplines.
The problem
In many teams the brief rarely stays still. Additional requests, extra revisions and shifting priorities gradually push work beyond what was originally agreed. From a CV alone, it’s difficult to see who is comfortable having those conversations early and keeping projects aligned with timelines and scope.
Client-facing roles can look similar on paper but operate very differently in practice. In some teams the role involves leading conversations with clients and guiding delivery across campaigns or projects. In others it focuses more on coordinating updates and managing communication. That difference makes it harder to judge real responsibility.
Most client services positions involve managing multiple relationships simultaneously, each with different stakeholders, deadlines and expectations. Hiring managers therefore need someone who can keep priorities clear, communication organised and projects progressing without details getting lost between accounts.
Professionals who run relationships well tend to stay in demand. Many are already embedded in their current organisation, trusted by clients and relied upon by delivery teams. Because of that, they often move roles through recommendations and networks rather than traditional job applications.
How we can help
We look beyond titles to understand how candidates handle changing briefs, additional requests and difficult conversations around timelines or priorities. This helps identify professionals who can maintain strong relationships while keeping work aligned with what was agreed.
Before introducing candidates, we explore how they operated within their previous team. That includes their involvement in client conversations, their role in coordinating delivery and how they handled competing priorities across projects.
Many client-facing professionals are responsible for several clients or projects at once. We assess how candidates structure their workload, manage stakeholder communication and maintain oversight across multiple pieces of work simultaneously.
Many of the strongest people are not actively applying for new roles. Through long-standing relationships across agencies and service-led businesses, we approach professionals who are already operating successfully in similar environments.
Case studies
"We needed a specific mix of skills for a senior social hire, which isn't always easy to find in the market. Digital Waffle listened, asked the right questions, and came back with candidates who genuinely matched the brief. Communication was clear throughout and we had the right person in place inside three weeks. Great to work with."
"We've been hiring across marketing, digital and the wider team for the last 18 months, and Digital Waffle have been our go-to partner throughout. They've placed 82 people for us, from juniors right through to director level, perm and freelance. It's a lot of moving parts for one agency to handle well, and they've kept on top of it the whole way through. We'll be using them again."
"Zak has been a real help in building out our talent pool at Commify. His ability to source candidates across diverse roles has been genuinely impressive. His professionalism and commitment to our recruitment needs have made a real difference to the quality of people we've been able to hire."
"We brought Digital Waffle in on a retained basis to help us scale at Gnosis. Over twelve months they delivered 28 roles, sourcing the right candidates for each one across functions that aren't always easy to recruit for in this space. They showed a deep understanding of our requirements from the start. Happy to recommend them to anyone hiring at scale."
"Digital Waffle just got us. They understood the pace we work at and the kind of marketing leader we needed. The shortlist was strong and arrived fast, and the person we hired has settled in brilliantly. It was one of the smoothest senior hires we’ve made."
"We brought Digital Waffle in to run our hiring through the development hub launch, and they've placed over 50 specialists for us across product, development, design and QA in the two years since. The quality has been consistent throughout, which matters across a stretch that long. They've become the team we go to when we need to hire."
"We'd never made a digital hire before in the marketing team, so we needed Digital Waffle to get this one right. They got the brief straight away. The process moved quickly, they kept us in the loop the whole way through, and the person they brought in has been brilliant. Knew what they were doing from day one, hit the ground running, and a real fit with the team. Couldn't have asked for a better start."
"Digital Waffle were a real help when we were building out our engineering team. It was a fast-moving period, with a lot happening across our website and apps, and they quickly understood the kind of people we needed. They supported us with both perm and contract hires, kept things moving and made the whole process feel straightforward. Really easy team to work with."
Our services
Businesses hire client services talent in different ways depending on their team structure and hiring priorities. Whether you need a permanent addition to your team, short-term cover across accounts or a senior leader to oversee key relationships, we’ll help you find the right person.
Meet the team
Our client services recruiters understand the relationships, delivery pressures and commercial priorities that shape strong account managers. They work closely with employers to understand the role, level of ownership and client environment, making sure every shortlist is relevant from the start.
Salary guides
Hiring client services professionals often comes down to understanding current market expectations. Salaries across account management roles continue to evolve, and experienced account managers are increasingly aware of their market value.
Our 2027 UK client services salary guide provides the benchmarks employers need to set competitive salaries and attract experienced account managers and client services leaders.
With year-on-year comparisons from 2026, projections for 2028 and a wider market overview, the guide offers a clear picture of how salaries across client services roles are evolving.
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FAQs
Client services recruitment focuses on hiring professionals responsible for managing accounts, maintaining relationships and coordinating delivery between clients and internal teams. These roles sit at the centre of many agencies, SaaS companies and service-based businesses where ongoing client relationships drive revenue. Client services recruitment helps organisations identify professionals who can manage expectations, protect delivery and support long-term account growth.
Yes. Many candidates have account management on their CV, but the scope of responsibility behind that title can vary widely. We explore the types of accounts candidates have managed, the stakeholders involved and how they’ve handled situations such as changing timelines or difficult conversations. This helps us identify people who can confidently run accounts and represent your organisation.
Strong account managers usually have experience managing multiple stakeholders, coordinating internal delivery teams and maintaining long-term client relationships. Beyond communication skills, we look for candidates who understand commercial priorities, can manage expectations and keep projects organised. Experience handling complex accounts or high-value relationships is often what separates strong candidates from those who are simply supporting delivery.
We explore real examples from previous roles. That might include managing challenging expectations, handling scope changes or resolving delivery issues while maintaining the relationship. Understanding how candidates approach those situations gives a clearer picture of their judgement, communication style and ability to manage accounts effectively under pressure.
In many cases they can. Agency professionals are often used to managing multiple accounts and balancing competing priorities, which can translate well into in-house environments. The key is understanding the structure of the role and the expectations around delivery. We help assess whether someone’s experience managing relationships and coordinating work aligns with your organisation.
Timelines depend on the seniority of the role and the complexity of the accounts involved. Many client services roles can be filled within a few weeks once the hiring brief is agreed. More senior hires can take longer, particularly when candidates are already managing established client relationships and need to be approached directly.
Yes. Retention in client services roles often depends on the type of accounts someone manages, the expectations of the role and the structure of the team. We spend time understanding your environment before starting a search so we can introduce candidates whose experience, working style and career goals align with your organisation.
Get in touch
If you're growing your client services or account management team, our recruitment team can help.
Share a few details about the role and we’ll be in touch to discuss your hiring requirements.
Prefer to talk? Call us on 0121 517 0357.
