2027 customer success salary guide.
Our 2027 customer success salary guide brings together the latest pay benchmarks across customer success, client success and relationship management. Whether you're building a team or reviewing your own salary, see how pay compares across the UK.
Download our 2027 customer success salary guide.
To get started, fill out the form below to access customer success salary benchmarks for 2027, 2026 comparisons, 2028 projections and the latest hiring trends.
SALARY TRENDS
Customer success salary trends in 2027.
Customer success salaries have risen more slowly than the wider UK market this year, at 2.7% against 3.8% across the disciplines we cover. Customer success is one of the faster-moving commercial specialisms in 2027, as SaaS employers put more weight on retention and expansion revenue.
The market is balanced overall in 2027, so employers and candidates are negotiating on more even terms. Demand is strongest for people who can own renewals and expansion, not just onboarding, which is why the manager and head-of titles lead.
KEY FINDINGS
Key findings for customer success in 2027.
These figures give you a quick view of salary movement and hiring activity in customer success for 2027, whether you’re setting a salary for a role, reviewing your own pay or keeping an eye on the market.
- 2.7% average salary increase compared with 2026
- 55% of employers are hiring now or plan to hire within the next six months
- 45% of customer success professionals are actively looking for a new role
- 60% of customer success professionals feel their pay doesn’t reflect the work they do
OTHER SALARY GUIDES
Looking at salaries in another area?
Explore our 2027 marketing and sales salary guides by discipline to compare pay, regional benchmarks and hiring trends in each one.
FAQs
Customer success salary guide FAQs.
The guide covers 11 customer success roles from Customer Success Executive through to Head of Customer Success. It includes UK and regional benchmarks at the 25th, 50th and 75th percentiles, with 2026 comparisons, 2028 projections and our latest customer success hiring findings.
The median UK salary across the 11 customer success roles in our guide is £44,500. Salaries vary with seniority, account responsibility and the type of customer base being managed, so use the overall median as a market marker rather than a benchmark for every role.
Customer success salaries usually increase as responsibility moves beyond onboarding and day-to-day support into renewals, retention, expansion and larger customer accounts. Senior roles may also carry responsibility for strategy, team management and revenue, which can move them further up the salary range.
Customer Success Manager, Head of Customer Success and Senior Customer Success Manager are the three most in-demand roles in our research. Customer health scoring, product adoption analytics and renewal and expansion automation are also among the skills employers are looking for.
Start with the benchmark for the role and region, then consider the size and value of the customer portfolio. A role responsible for enterprise accounts, renewals, expansion revenue or a team may need to sit higher in the range than a position focused mainly on onboarding and adoption.
No. The figures are base salary only. Bonuses, commission or other variable pay should be considered separately where they form part of the package.
Yes. We can benchmark a customer success role around customer type, account responsibility, commercial targets, location, seniority and the experience you need.